Buying Samsung BD-P3600 1080p Blu-ray Disc Player

I was happy with my player until a firmware update rendered it inoperable. First I was told I was SOL. That you shouldn't update the player unless you are experiencing problems. After another call to the "executive" office where I pointed out in the user manual "choose yes to update now or no to update later" doesn't agree with "you should only update if you are experiencing problems". They agreed to not charge me for fixing my unit and here's where the fun begins. I sent it in and was told the turn around was 7 to 14 days. After two weeks I did receive an email that the unit would be replaced and I would receive the new unit in five business days. No unit. Another call and I was told "oh that's just a computer generated email. The problem is we need an RMA number from our facility". OK. When will I receive my unit? 7 to 14 days. Another call....can you tell me when I will receive my unit? We still don't have an RMA from our facility. Why is that my problem? We will call you back on Tuesday. No call back. Call in again. This time someone higher up will call within 48 hours. No call back. Call in again. Your old unit is being shipped from California to NJ and we can't do anything until it arrives there in another week. Why? You have my old unit. Know it is being replaced. Why are you hanging your customer out to dry? Can't help you sir. When will I receive my unit? 7 to 14 days. So here I am looking at two months before I get my player back. Or is it more? Will it always be 7 to 14 days? The only thing I know for sure is that I will never buy a Samsung product again and I advise you to do the same. If you do not believe me do a google search and you'll find this is standard operating procedure for Samsung. Get more detail about Samsung BD-P3600 1080p Blu-ray Disc Player.